Real Time provides live Help Desk and Remote Support services to our customer base.

If you are in contact with a Real Time Technician, and a remote session has been requested,

Click on the button to be connected to our remote support service tool.

Real Time provides direct access to our support and service ticketing system to our customers.

If you have a login and need to create a ticket or check status, please click on the button.

Please remember that you can also submit tickets via email or call the office.

Service Ticket

You may place a service request here as well.

Please fill out the form, and our service department will respond accordingly. The ticketing is monitored from 8:30AM to 5:30PM, Monday thru Friday.

If this is an emergency, during non-business hours -

please call our after hours service - 866-220-1374


General Inquiries

If you would like to contact us for any non-service reason, please call, email, or fill out this form.